Telephony Systems Administrator

10 hours ago


Lahore, Punjab, Pakistan UNAVAILABLE Full time
Job Summary

We are seeking a skilled Dialer Support Engineer to join our team. The successful candidate will be responsible for managing the setup and real-time operation of our dialer technology platforms, as well as analyzing performance results and providing recommendations for improvement.

This is an exciting opportunity to work with cutting-edge technology and contribute to the success of our business. If you have a passion for delivering exceptional customer service, a strong analytical mindset, and excellent communication skills, we encourage you to apply.

Key Responsibilities
  1. Campaign Setup: Set up new campaigns, including configuring campaign settings, defining call flow, and optimizing caller ID and answering rules.
  2. Infrastructure Management: Collaborate with cross-functional teams to manage the infrastructure supporting our dialer systems, including hardware, software, and network configurations.
  3. Performance Analysis: Gather and analyze data to identify areas for process improvements and create reports to communicate findings and recommendations to stakeholders.
  4. Troubleshooting and Escalation: Identify and resolve technical issues related to our dialer systems, working closely with internal teams and external vendors to ensure timely resolutions.


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