Technical Field Support Representative

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role

This Electrical Systems Technician position requires installing, inspecting, maintaining, troubleshooting, and repairing customer equipment. The job involves maintaining, retrofitting, and providing technical support for all products, both in the shop and on site.

The job holder will be responsible for responding to emergency calls and interventions, maintaining service equipment, tools, and documentation, and identifying sales opportunities. Interventions must be prepared and performed in accordance with safety guidelines.

Key Responsibilities:

  • Maintain compliance with Safety and cybersecurity policies, practices, and procedures.
  • Conduct Startup/Commissioning on products & possible competition equipment.
  • Carry out Preventive, scheduled, and unscheduled Maintenance on equipment.
  • Analyze and interpret technical procedures, governmental regulations, and different problems on equipment.
  • Explain report results to customers and management.
  • Certification & accreditation may be required based on business and country regulations.
  • Participate in team collective initiatives & management meetings to achieve departmental and company goals.
  • Understand the scope of work, allocate time, and ensure full traceability (timesheet, change order etc.).
  • Support planners, coordinators, project managers to understand customer site conditions.
  • Educate customers on EcoStruxure offer and provide technical explanations.
  • Utilize digital tools designed for the role.
  • Track Installed Base (serviceable assets).
  • Advise customers on optimizing their install base and creating lead generation business opportunities.
  • Conduct basic audits of customer's electrical systems and equipment (MPS walkthrough).
  • Provide Field Services Operations with best-in-class customer experience and promote a strong brand image.


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