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2 days ago
We are seeking a skilled Senior Sales Operations Agent to join our team in Karachi, Pakistan. In this role, you will be responsible for providing technical support to the sales team and ensuring revenue targets are met.
Main Responsibilities- Ensure alignment with standard operating procedures (SoPs) for sales operations functions.
- Provide product knowledge expertise on trade support tasks, including reservations, ticketing, FFP, oneworld, Beyond Business, and Corporate queries.
- Support sales operations agents with their queries and escalations to ensure efficiency and quality services.
- Maintain and generate reports as required by the reporting Line Manager.
- Follow up with customers and trade partners on enquiries and requests.
- Guide junior sales operations agents in QR processes and policies to ensure smooth operations within the department.
- Perform department duties as directed by the Head of the Department.
- You should have a Bachelor's Degree or Equivalent with a minimum of 1 year of job-related experience.
- Experience in reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis is highly beneficial.
- You must be fluent in English with secondary language desirable.
- PC literate with good knowledge of MS Office (Word/PowerPoint/Excel).
- Excellent relationship building and communication skills.
- Good knowledge of airline processes and systems (e.g. Pricing/Distribution technology), and the travel industry in general.
- Problem-solving skills and efficiency-oriented mindset.
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