Data-Driven Solutions Expert

2 weeks ago


Multan, Punjab, Pakistan beBeeSupport Full time 1,200,000 - 1,500,000
About This Opportunity

We are seeking a Support Engineer to provide data-driven solutions to customer-reported issues. In this pivotal role, you will lead investigations and drive the resolution of customer issues throughout the CS portfolio.

Key responsibilities include leading investigations, driving resolution, participating in on-site activities, contributing to emergency response, supporting problem management, handling administrative and operational issues, and participating in Security Reviews as a subject matter expert.

The skills required for this role include Customer Problem Management, Negotiation, Knowledge Transfer and Reuse, Knowledge Sharing and Collaboration Skills, Release and change management, Coaching and Mentoring, Change and Improvement Management, Preemptive support competence, CS Portfolio competence, Data Analysis, Customer Success, Machine Learning, Customer Relationship Building, CSR Handling Process, and Trade Compliance.



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