Customer Service Representative

1 day ago

Peshawar City Tehsil, Pakistan beBeeCustomerService Full time 2,500,000 - 4,500,000
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. This role involves handling a high volume of customer interactions, resolving issues efficiently, and providing top-notch service.

Main Responsibilities:
  • Handle inbound and outbound calls, emails, and chats with customers in a professional and courteous manner.
  • Respond to customer inquiries, resolve complaints, and address requests in a timely and accurate fashion.
  • Maintain accurate and up-to-date customer records and information.
  • Develop a deep understanding of our products and services to provide valuable information and support to customers.
  • Foster strong relationships with customers through effective communication and problem-solving skills.
Key Requirements:
  • Excellent verbal and written communication skills, with a clear and friendly tone.
  • Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
  • Strong analytical and problem-solving abilities to address and resolve customer issues effectively.
  • A high level of accuracy in recording and managing customer information.

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