Customer Service Engineer

4 days ago


Multan, Punjab, Pakistan beBee Careers Full time

Job Description

We are seeking a skilled and experienced Customer Service Engineer to join our team. As a Help-Desk Engineer, you will be responsible for providing exceptional customer service and resolving technical issues related to internet connectivity and services.

Key Performance Indicators
  • Resolution rate of customer complaints and concerns
  • First call resolution rate
  • Customer satisfaction ratings
  • Accuracy and completeness of customer interaction records
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Minimum 1-2 years experience in a technical support role
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills


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