Customer Support Agent

24 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

Our organization is seeking a skilled Customer Support Agent to join our team. As a key member of our customer service department, you will be responsible for providing top-notch support to our customers via phone, email, and chat.

Key Responsibilities:

  • Communicate effectively with customers to resolve their inquiries and concerns.
  • Coordinate order processing, delivery, and returns of customer orders in a timely and efficient manner.
  • Collaborate with logistics teams to ensure seamless order fulfillment.
  • Handle customer requests in accordance with company-set standards.
  • Provide knowledgeable answers to questions about products, pricing, and availability.
  • Data entry into various platforms to maintain accurate records.
  • Maintain up-to-date product information, including pricing, images, and descriptions.

Requirements:

  • Proficiency with computers, especially Excel and good typing skills.
  • Prior experience is preferred but not required.

Benefits:

  • A competitive salary.
  • Incentives and performance-based bonuses.
  • A dynamic work environment.


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