Customer Success Manager

Job Summary

We are seeking a highly skilled Customer Success Manager to join our team. In this role, you will be responsible for driving customer engagement, retention, and growth by providing exceptional technical guidance and support.

About the Role

• You will work closely with customers to understand their technical needs and develop customized solutions that align with their business goals.
• Provide expert-level technical guidance on cloud infrastructure best practices, including architecture design, deployment strategies, and cost optimization.
• Collaborate with internal teams to ensure seamless customer experiences and drive engagement, retention, and growth.
• Stay up-to-date with industry trends and emerging technologies to continuously enhance our customer engagement strategies.

Key Responsibilities

• Technical Consultation & Architecture Design
• • Develop and maintain deep expertise in cloud infrastructure best practices.
  • Help design, diagram, and plan infrastructure architectures tailored to customer use cases.
  • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
  • Maintain knowledge of cloud infrastructure best practices and recent technologies through regular attainment and maintenance of important cloud technology certifications and coursework.
• Proactive Customer Engagement & Growth
• • Partner closely with customers to drive engagement, retention, and expansion of their cloud workloads.
  • Conduct quarterly business reviews with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
  • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
  • Collaborate with internal teams to align customer needs with company strategic goals.

Requirements

• Technical Expertise
• • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
  • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
  • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
  • Proven track record of successfully troubleshooting technical problems.
  • Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
• Customer-Centric Approach
• • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
  • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
  • Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
  • Experience advocating for customer needs and translating feedback into actionable insights.

What We Offer

• Career Development
• • Ongoing training and education programs to enhance your technical skills and expertise.
  • Opportunities to work with cutting-edge technologies and participate in innovative projects.
  • Regular feedback and coaching to help you grow in your role.
• Diversity and Inclusion
• • We are an equal-opportunity employer and believe that diversity of thought and background builds stronger teams and products.
  • We strive to create an inclusive work environment that values and respects all employees.

Why Join Us

We offer a dynamic and supportive work environment that allows you to grow and develop as a professional. If you are passionate about delivering exceptional customer experiences and have a strong foundation in cloud technology, we encourage you to apply for this exciting opportunity.