Client Relations Officer

5 days ago


Islamabad, Islamabad, Pakistan Focus IT Services Full time
Service Excellence

At Focus IT Services, we strive for service excellence in everything we do. As a Customer Service Specialist, you will play a critical role in delivering exceptional service experiences and driving customer satisfaction. Your key responsibilities will include:
  • Providing timely and effective support to customers.
  • Developing and maintaining accurate customer records.
  • Collaborating with colleagues to improve overall service quality.
  • Staying current with product knowledge and industry trends.

Requirements:
  • Relevant experience working in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills.
  • A customer-centric approach.
  • Ability to work collaboratively as part of a team.
  • Proficiency in using customer service software and systems.


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