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Returns Coordinator

2 weeks ago

Karachi, Sindh, Pakistan Horizon Technologies Full time
Job Summary

We are looking for a highly motivated and detail-focused individual to fill the role of Returns Coordinator. As a Returns Coordinator, you will be responsible for managing the return process from start to finish, ensuring accuracy and efficiency throughout each step.

This position requires excellent communication and problem-solving skills, as well as the ability to work effectively with cross-functional teams. If you are a team player who is passionate about delivering exceptional customer experiences, we encourage you to apply.

  • High school diploma or equivalent (Bachelors degree preferred)
  • 2+ years of experience in customer service, returns processing, or warranty claims handling
  • Strong communication and interpersonal skills, with the ability to interact effectively with customers and vendors
  • Excellent attention to detail and ability to maintain accurate records
  • Experience with inventory management and/or ERP systems (e.g., SAP, Oracle, etc.) is a plus
  • Ability to troubleshoot and resolve issues related to product returns
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively
Key Responsibilities
  • RMA Processing: Review and process warranty claims, ensuring compliance with company policies and manufacturer guidelines
  • Customer Interaction: Communicate with customers to obtain necessary information for warranty claims and ensure proper understanding of return procedures
  • Product Evaluation: Work closely with technical support and quality control teams to evaluate the reason for return and ensure claims are valid and within warranty parameters
  • Documentation & Record Keeping: Maintain accurate records of all RMA transactions, including customer details, product information, issue descriptions, and claim status
  • Inventory Management: Coordinate with the warehouse to ensure timely receipt and inspection of returned goods. Ensure returned products are properly tracked and inventoried
  • Claims Resolution: Collaborate with internal teams to resolve issues related to product quality, shipping damage, or miscommunication, and follow through to ensure proper resolution
  • Vendor Liaison: Communicate with suppliers or manufacturers regarding defective products and arrange for replacements, repairs, or refunds as necessary
  • Reporting & Analytics: Track and report on warranty claim trends, issues, and resolution time to help identify root causes and improve the warranty process
  • Compliance: Ensure that all warranty claims meet legal and regulatory requirements, and that the company's warranty policies are adhered to