Service Resolution Professional

Incident Response SpecialistThe Incident Coordinator role is a critical position within our organization, responsible for driving major incidents to resolution in accordance with agreed procedures and service levels. This involves providing a command and control presence on Bridges and Incident Calls, ensuring that activities and resolutions are properly...

Job DescriptionThe Global IT Service Analyst will be responsible for managing the lifecycle of unplanned interruptions, malfunctions, and quality reductions of provided IT services. Their primary goal is to follow incident management protocols, restore IT services to normal operation as quickly as possible with minimal impact on the business or users.Main...

Security Management OpportunityA seasoned professional is required to oversee recovery operations and develop strategies for effective case resolution.The ideal candidate will conduct thorough investigations into theft and snatch cases, gathering evidence and interviewing witnesses in the field.To be successful, the individual must establish and maintain...

We are seeking a highly skilled Client Services Officer to join our team.Job DescriptionFoster positive client relations, manage inquiries, and direct customer complaints to relevant departments.Obtain post-sales client feedback and provide technical assistance on products and services.Build positive business relationships and provide clients with...

Customer Service Role DescriptionThis position requires a professional individual who can provide top-notch customer service via phone. As a Customer Sales Representative, you will be responsible for handling client inquiries, resolving issues, and ensuring overall client satisfaction. This is an excellent opportunity for those who enjoy working in a...

Customer-facing representatives needed for our Call Center Team. Ideal candidates should possess strong communication skills, ability to work independently and as part of a team.Responsibilities:Receiving and resolving customer inquiries over the phone.Ensuring timely and effective issue resolution.Providing top-notch customer service to meet business...

We are seeking a highly skilled and experienced customer service representative to join our team. As a Night Service Representative, you will be responsible for responding to customer inquiries via various channels during night shifts.Key responsibilities of the job include:Responding to customer inquiriesProviding customer service and resolving...

Customer Service RepresentativeThe ideal candidate will have a strong commitment to delivering exceptional customer experiences, with excellent communication and problem-solving skills.Main ResponsibilitiesRespond to client inquiries and concerns in a professional and timely mannerElevate complex issues to the relevant department or manager for...

Customer Service RepresentativeA Customer Service Representative is needed to provide excellent service standards and maintain high customer satisfaction. The successful candidate will be responsible for handling a high volume of calls, resolving product or service problems, and providing solutions and alternatives within time limits.The ideal candidate will...

Incident Resolution ExpertiseWe are looking for an experienced Incident Coordinator who can effectively resolve major incidents.The successful candidate will possess strong leadership skills, technical knowledge in Mobile Access, Core IT/Telco, and services, and be able to analyze problems and prioritize tasks under pressure.Lead large diverse groups.Handle...