
Technical Solutions Expert
14 hours ago
- Based in Karachi, Pakistan
The Global Operations & Support department aims to deliver exceptional customer service to all our clients and stakeholders.
Our team is responsible for:
- Investigating logs and resolving assigned tickets efficiently
- Providing Level 2 support and troubleshooting escalated queries effectively
- Configuring and testing in proto environments successfully
- Rolling out configuration changes in Production smoothly
- Handling real-time Production issues and providing optimal solutions promptly
- Assigning/escalating issues to relevant teams with complete details in a timely manner
- Communicating complicated issues to internal and external stakeholders clearly and concisely
- Analyzing/documenting user requirements and creating technical specifications accurately
- Delivering projects/tasks efficiently and effectively
- Providing estimations of assigned work and working closely with Team Lead and GOPS management to ensure successful deliveries of all projects
- Collaborating with Customer/Client support, Relationship management, IT, Development and other Operations teams seamlessly
- Reviewing, managing & maintaining knowledge base regularly
- Database knowledge SQL, Postgres, Ignite along with basic understanding of C
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