Technical Solutions Expert

14 hours ago


Karachi, Sindh, Pakistan beBeeSolution Full time 600,000 - 1,200,000
Senior Technical Specialist
  • Based in Karachi, Pakistan

The Global Operations & Support department aims to deliver exceptional customer service to all our clients and stakeholders.

Our team is responsible for:

  • Investigating logs and resolving assigned tickets efficiently
  • Providing Level 2 support and troubleshooting escalated queries effectively
  • Configuring and testing in proto environments successfully
  • Rolling out configuration changes in Production smoothly
  • Handling real-time Production issues and providing optimal solutions promptly
  • Assigning/escalating issues to relevant teams with complete details in a timely manner
  • Communicating complicated issues to internal and external stakeholders clearly and concisely
  • Analyzing/documenting user requirements and creating technical specifications accurately
  • Delivering projects/tasks efficiently and effectively
  • Providing estimations of assigned work and working closely with Team Lead and GOPS management to ensure successful deliveries of all projects
  • Collaborating with Customer/Client support, Relationship management, IT, Development and other Operations teams seamlessly
  • Reviewing, managing & maintaining knowledge base regularly
  • Database knowledge SQL, Postgres, Ignite along with basic understanding of C


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