Expert Technical Support Specialist

2 days ago


Karachi, Sindh, Pakistan beBeeTechnical Full time 4,000,000 - 8,000,000
Expert Technical Support Specialist

Provide high-level technical support to clients across various regions via multiple channels. Deliver expert solutions to software and hardware issues, ensuring seamless customer experiences.

  • Key Responsibilities:
    • Respond to customer inquiries and provide accurate solutions via multiple channels (phone, email, etc.)
    • Liaise with Product Development team for issue resolution
    • Troubleshoot system and diagnose hardware or software faults
    • Collaborate with prospects to resolve their technical issues

Requirements:

  • Proficiency in software applications
  • Prior experience in a support role is beneficial
  • Excellent verbal and written communication skills are essential
  • Must possess an outgoing personality
  • Strong analytical and creative thinking skills
  • Effective interpersonal and motivational skills
  • Familiarity with Voice over IP is a plus

Preferred Qualifications:

  • Bachelor's degree in Computer Science (mandatory)

Additional Benefits:

  • Health Insurance Package
Seniority Level:
  • Entry-level Position
Job Type:
  • Full-time Employment
Job Function:
  • Information Technology Services
  • Industry: Software Development


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