
Billing Process Manager
7 days ago
Motive's Mission
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. We provide a comprehensive platform that gives our customers complete visibility and control over their data.
The Billing Specialist Role
In this role, you will be responsible for managing the billing process, ensuring accuracy and completeness, and providing excellent customer service. You will work closely with internal departments to ensure timely handling and resolution of cases and assist our sales team in an operational capacity.
Key Accountabilities
- Manage billing status of accounts by researching and resolving any billing inconsistencies and errors
- Analyze billing documents and other data for accuracy and completeness
- Create invoices and customize billing
- Review and validate credits/refunds as well as issue refunds, review payment disputes and chargebacks
What We're Looking For
- 1-2 years of experience in a Billing or Billing-related role
- Independent self-starter and adaptable in a fast-paced environment
- Excellent communication skills (written and verbal)
- High level of attention to detail
- Ability to work well with ambiguity, solve problems, and think on your feet
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