
Senior Program Manager
1 day ago
The ideal candidate possesses intellectual curiosity, creativity, strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment as well as a strong desire to contribute to the organization's continued success.
This person will lead investigations into undefined areas, ambiguous requirements and will define scope, requirements and measurable deliverables that can be executed on using project management principles.
They create scope and execute initiatives by partnering with senior stakeholders (partner and product management, purchasing, operations, IT, finance, sales) to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower costs, higher revenue or a combination of all.
Responsibilities
- Formulate strategy, plans and measurable objectives for programs and projects
- Demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort
- Timely completion of project initiatives Identify and drive demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort
- Successful management of project scope, budget and schedule to ensure timely completion of program and project initiatives
- Ensure that 100% of all tasks are resolved within appropriate time constraints through proper task management
- Provide weekly status report depicting service engagements, resource utilization, project status, risks, issue mitigation, portfolio status
Requirements
- Bachelor's degree required; MBA preferred.
- PMP, ITIL or equivalent certification required.
- 5 plus years of experience in program/project management, process engineering or strategy within a technology or operations environment
- Leadership skills: must have experience leading a portfolio of programs, multiple projects and teams.
- Ability to take ambiguous requirements, conduct investigation and develop strategy.
- Problem solving skills: must be able to identify risks and develop actionable mitigation plans
- Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations.
- Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas.
- Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand.
- Knowledge of and experience using project management software
- Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint
Benefits
- Comprehensive benefits package including employee life insurance, health coverage for employees, spouse and children, along with optional discounted coverage for parents.
- Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
What We Offer
We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, we provide a dynamic and collaborative environment to grow your career.
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