Software Engineer

1 week ago


Lahore, Punjab, Pakistan beBeetechnical Full time $90,000 - $120,000
Technical Support Specialist

We are seeking a highly skilled and motivated Technical Support Specialist to excel in delivering exceptional customer support. This is an exciting opportunity for a customer-focused individual who enjoys troubleshooting technical issues.

The successful candidate will be responsible for providing top-notch technical support to customers, utilizing their expertise in software engineering, SaaS experience, and excellent communication skills. They will collaborate with internal teams to resolve customer inquiries and improve the overall customer experience.

Responsibilities:
  • Provide timely and effective technical support to customers via email, phone, and meetings as required
  • Troubleshoot and resolve complex technical issues using cloud-based tools and frameworks
  • Collaborate with cross-functional teams to streamline support processes and ensure seamless customer experience
  • Develop and maintain knowledge of our platform, products, and services to provide accurate and helpful solutions to customers
  • Work on-call periodically to address urgent technical issues outside regular working hours
Requirements:
  • Strong academic background in Computer Science or related field
  • 2-5 years of software engineering experience, preferably in SaaS environment
  • Excellent verbal and written communication skills
  • Ability to thrive in a fast-paced, technical environment with strong problem-solving skills

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