E-Commerce Customer Service Expert

1 week ago

Lahore, Punjab, Pakistan beBeeCustomer Full time
Job Title: E-Commerce Customer Service Specialist

Job Description: We are a fast-growing e-commerce business operating on Amazon, eBay, and other marketplaces in the UK and USA. We require a highly motivated, detail-oriented, and tech-savvy customer service professional to join our team.

The ideal candidate will have excellent English communication skills, strong analytical ability, and a passion for solving problems. You will be handling customer service inquiries, returns, disputes, and account health across multiple marketplaces.

Key Responsibilities:
  • Handle customer inquiries, messages, and cases across Amazon and eBay
  • Communicate clearly and professionally with customers in written English.
  • Respond to customer questions regarding orders, shipping, returns, refunds, and product information.
  • Manage return requests, and coordinate with couriers.
  • Analyze customer cases, order data, and account health metrics to identify issues and resolve disputes quickly.
  • Proactively handle Amazon A-to-Z claims, eBay Item Not As Described (INAD) cases, return disputes, cancellations, and feedback.
  • Monitor account health on Amazon and eBay, including Order Defect Rate (ODR), Customer Service Metrics, and Seller Performance Standards.
  • Collaborate with internal teams (warehouse, fulfillment, suppliers) to ensure smooth operations.
  • Document customer service processes and contribute to the development of SOPs for future growth.
  • Stay updated on Amazon, eBay, and marketplace policy changes to ensure full compliance.

Required Skills and Qualifications:
  • Excellent English communication skills (written).
  • Strong analytical and problem-solving skills — ability to analyze situations and recommend effective solutions.
  • Tech-savvy — comfortable using online tools, spreadsheets, and marketplace platforms.
  • Familiarity with Amazon Seller Central, eBay Seller Hub, and their dispute resolution systems would be preferred.
  • Experience managing returns and coordinating with couriers.
  • Strong attention to detail and organizational skills.
  • Ability to work independently, manage multiple tasks, and meet deadlines.

Benefits:
  • Competitive salary
  • Performance bonuses
  • Flexible working hours (Both US and UK shifts available)
  • Long-term growth opportunities
  • Supportive team and ongoing training

Applicants from nearby areas will be preferred.

Job Specification: The successful candidate will possess excellent English communication skills, strong analytical and problem-solving skills, and technical proficiency in online tools and marketplace platforms.

  • Expert E-Commerce Developer

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeEcommerce Full time

    Job Title: Magento DeveloperWe are seeking a skilled and experienced e-commerce developer to join our team. The ideal candidate will have a strong background in Magento 2 development, including custom module development, theme customization, performance optimization, and third-party integrations.The selected candidate will collaborate with designers, project...

  • E-Commerce Operations Executive

    3 weeks ago

    Lahore, Punjab, Pakistan Crewlogix Technologies Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Crewlogix TechnologiesRecruiting the Future | Expert in Tech & International Talent Acquisition | HR Ops Champion | People & Culture AdvocateCompany DescriptionCrewlogix Technologies has been providing solutions to businesses worldwide since 2000. We excel at...

  • E-commerce Manager

    3 weeks ago

    Lahore, Punjab, Pakistan BOXER RING Full time

    Get AI-powered advice on this job and more exclusive features. WE ARE HIRING: E-commerce Manager Location: Remote Apply from this job post or send your resume at: afanali@boxerring.comAbout the Role:We're looking for a skilled E-commerce Manager to take charge of our online store and help grow BOXER RING — Where Champions Are Made. Responsibilities: Manage...

  • E commerce

    2 weeks ago

    Lahore, Punjab, Pakistan Vertex IT Solutions Full time

    Vertex IT Solution is seeking a data-driven and detail-oriented Data & Performance Analyst to oversee and analyze the performance of our Amazon e-commerce operations. This role involves building and automating performance dashboards, generating actionable insights from key business data, and collaborating across marketing, operations, and finance to drive...

  • Junior E-commerce Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan Kreativstorm Full time

    Killi Lahore, Pakistan | Posted on 12/19/2024Begin your career in e-commerce with Kreativstorm, a leading management consulting firm based in Berlin, Germany. Work remotely with our multinational team and enhance online sales strategiesAre you passionate about online shopping trends and digital sales strategies? Kreativstorm is looking for a Junior...

  • E-Commerce Store

    1 week ago

    Lahore, Punjab, Pakistan The Car Guys Full time

    E-Commerce Store / Shopify Store ManagerHIRING OPEN FOR E-COMMERCE STORE / SHOPIFY STORE MANAGER FOR AN ONLINE E-COMMERCE STORE DEALING IN CAR ACCESSORIES & CAR MODIFICATION. INTERESTED CANDIDATES MUST SHARE THEIR CV'S.Positions Available: 01Salary: 40-50KJob Type: Full time & Office Based (Not Remote)Notes: Only Lahore Based Candidates can ApplyEducation:...

  • Shopify/ E-Commerce Assistant

    3 weeks ago

    Lahore, Punjab, Pakistan TalentPop App Full time

    Get AI-powered advice on this job and more exclusive features.Join TalentPop App as a Shopify / E-Commerce Assistant (Remote)Are you someone who thrives in the world of e-commerce and enjoys keeping operations smooth and organized? TalentPop App is on the lookout for a detail-oriented and driven individual to support our Shopify storefront. From keeping...

  • E-Commerce Developer

    2 days ago

    Lahore, Punjab, Pakistan beBeeEcommerce Full time

    We are seeking a skilled E-Commerce Developer to create high-quality e-commerce platforms.Responsibilities:Collaborate with designers to deliver innovative solutions.Design and build custom Magento templates and themes.Develop and maintain Magento 1x and 2x sites.Code custom modules in PHP.Optimize website performance and troubleshoot technical...

  • E-Commerce Manager

    4 weeks ago

    Lahore, Punjab, Pakistan Sindbad Trends Intl Llc Full time

    Should have good knowledge of e-commerce marketing and search engine optimization. Should be able to handle matters independently and meet deadlines. Minimum 2 years of experience is required.The Web Developer will have overall responsibility for working on a variety of projects primarily involved in website design and development, including the creation of...

  • E-Commerce Sales Support Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan TalentPop App Full time

    Join TalentPop App as an E-Commerce Sales Support SpecialistAt TalentPop App, we're redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer's journey. If you're someone who takes pride in turning questions...