Senior E-commerce Operations Specialist

2 days ago

Saddar Town, Pakistan beBeeExpert Full time $90,000 - $120,000

Dynamic e-commerce operations and strategy professional sought

Job Description:

We are looking for a detail-oriented, dynamic operations virtual assistant with a passion for problem-solving and a deep understanding of the Shopify ecosystem.

  • Craftsmanship: delivering superior quality with meticulous attention to detail.
  • Commitment: ensuring excellence in all endeavors.
  • Curiosity: pursuing knowledge and innovation to solve problems.
  • Cheerfulness: uplifting the team and approaching challenges with positivity.
  • Candor: encouraging honesty and proactive communication.

This role requires a natural collaborator who takes pride in their work, learns quickly, and seeks to elevate both personal and team performance.

Main Responsibilities:
  1. Strategic Operations Management:
  • Streamline operations across customer service, fulfillment, marketing, and product management.
  • Identify and implement technical solutions to optimize workflows and performance.
  • Adaptable and thinking strategically to know how a change in one area of the business affects other areas.
E-commerce Expertise:
  • Leverage deep knowledge of e-commerce software.
  • Ability to quickly learn new e-commerce software and understand how various software programs interact.
  • Ability to troubleshoot technical and strategic issues within e-commerce software, particularly within Shopify, Etsy, and associated apps, including payment gateways like Recharge, email marketing platforms like Klaviyo, social platforms, and affiliate program management tools.
Data Analysis:
  • Knowledge of social media native platform features and analytics. Ability to post content and manage social media platforms as needed.
  • Experience managing social media shops is a plus.
  • Collect and clean operational data to identify trends and patterns.
  • Generate insightful reports to inform decision-making and strategic planning.
  • Utilize data visualization tools to present findings effectively.
  • Evaluate website performance and troubleshoot issues.
Customer Experience:
  • Deliver outstanding customer service using platforms like Gorgias.
  • Represent the brand and handle customer grievances.
  • Analyze customer feedback and implement improvements that enhance user satisfaction.
Marketing & Growth:
  • Partner with marketing teams to develop targeted campaigns and create high-performing landing pages.
  • Identify and engage potential influencers and affiliates to expand outreach.
Project & Fulfillment Management:
  • Oversee end-to-end fulfillment processes to ensure efficiency, accuracy, and alignment with quality standards.
  • Manage inventory and operational workflows to meet customer and business needs.
Team Development & Collaboration:
  • Foster a culture of excellence, curiosity, and cheerfulness within the team.
  • Develop onboarding programs and provide continuous training to ensure team members are empowered and aligned with company goals.

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