
Executive Director
5 days ago
As the Executive Director - Service Standards at Sybrid (Pvt) Ltd - A Lakson Group Company, you will be responsible for leading our service quality department and developing and implementing effective monitoring standards to ensure quality consistency across all operations.
Responsibilities:- Develop and implement effective monitoring standards to ensure quality consistency across all operations.
- Collaborate with operations managers to guarantee proper functioning of QA systems and maintain exceptional service quality through ongoing process improvement initiatives.
- Analyze data and provide actionable insights through regular reporting and analysis, ensuring the Quality Team adheres to Standard Operating Procedures (SOP) and maintains calibration requirements.
The ideal candidate must possess at least a Bachelor's Degree or Master's Degree in any field and have at least 13 years of working experience in the related field. Preferably, candidates should be senior managers specializing in quality control/assurance, BPO/services operations, or equivalent.
Requirements:- Minimum of 10 years of executive quality experience, including management of quality systems, QA administration, engineering, and audit.
- Proven track record of driving quality excellence and operational efficiency in a fast-paced environment.
- Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams.
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