Quality Performance Manager

6 days ago


Karachi, Sindh, Pakistan Wear The Shield Full time
Job Description:

We are seeking a highly skilled Quality Performance Manager to join our team.

This role involves monitoring and evaluating agent performance, maintaining in-depth knowledge of client-specific policies and standards, and analyzing data to identify opportunities for improvement.

Responsibilities:
  • Evaluate agent performance and provide constructive feedback.
  • Analyze data and generate reports to identify opportunities for growth.
  • Collaborate with teams to maintain exceptional agent and client satisfaction.
  • Maintain proficiency in Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
Requirements:
  • A minimum of 1 year of experience in a work-from-home or BPO setup, or;
  • A minimum of 1 year of experience as a QA Specialist or any quality-related role.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team environment.
Benefits:
  • $5/hour
  • Paid Time Off
  • Comprehensive Health & Dental Insurance
  • Holiday Bonus
  • Work from Home - Enjoy the flexibility of remote work.
  • Room for Advancement - As we grow, so do your opportunities
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a global team and collaborate on exciting projects.

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