Quality Assurance Specialist

1 week ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

**Job Description:**

We are seeking a diligent and detail-oriented professional to join our sales team in ensuring high-quality performance across multiple channels.

The ideal candidate will play a critical role in evaluating and assessing sales calls, emails, and chats for quality, accuracy, and adherence to company guidelines.

Key Responsibilities:

  • Call Evaluations: Evaluate and assess B2B sales calls for quality, accuracy, and adherence to company guidelines.
  • Email and Chat Evaluations: Review sales-related email and chat communications for clarity, professionalism, and effectiveness. Ensure emails and chats align with brand tone and customer engagement standards.
  • Leads Monitoring: Monitor inbound sales leads to ensure proper handling and response time. Evaluate the quality of inbound lead engagement and compile reports accordingly.
  • Account Audits: Perform regular account audits to ensure accurate and up-to-date information is maintained.
  • Ad-Hoc Audits: Conduct random audits on calls, emails, and other sales interactions as needed to ensure consistency across the team.

Requirements:

Required Skills and Qualifications:

  • Graduation (Bachelor's degree or equivalent).
  • Proven experience in Inside/Remote sales, and quality assurance in a relevant line of business.
  • Excellent verbal and written English communication skills.
  • Strong analytical and observational skills to assess sales communications, identify and report performance gaps.
  • Proficiency in QA tools, CRM systems (HubSpot).
  • Knowledge of sales processes, call structure, and B2B dynamics.
  • Knowledge of quality assurance metrics, modules, and rubrics.
  • Proficiency in using data analytics tools.

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