Customer Support Operations Manager

5 days ago


Gujranwala, Punjab, Pakistan SIA Engineering Company Full time
Job Description

We are seeking a skilled and organized Spare Parts Account Planner to join our team at SIA Engineering Company. This role will be responsible for coordinating with various departments to ensure timely replenishment of on-site inventory when spare parts are needed.

  • As the primary point of contact, you will serve as the account planner for customers, handling their inquiries related to material requirements.
  • You will initiate activities such as loaning, exchanging, or purchasing spare parts to address material shortages.
  • The successful candidate will also monitor and update Electronic Data Delivery (EDD) and Air Way Bill (AWB) information accurately through the Web portal.
  • Another key responsibility is to provide weekly reports on spare parts status at the Customer Operations meeting.
  • You will prepare and submit Purchase Requests for Class C and D components.
  • In addition, you will follow up on operational spare parts issuances to ensure closure and manage administrative tasks related to customer spare orders.
  • Excellent communication skills are essential in this role, as you will respond promptly and effectively to customer queries and requests.


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