Senior Manager Operations Experience

5 days ago


Gujranwala, Punjab, Pakistan Jewel Changi Airport Devt Full time

The User Experience department manages Jewel Changi Airport's attractions and mall operations, guest experience, facilities management, as well as tenancy design and experiential creation. As a core member of the GX team, you will strengthen Jewel's excellence in operations and guest engagement, enhancing its competitiveness as a multi-dimensional lifestyle destination.

Responsibilities include:

  • Duty manager and shift in-charge of daily attractions and mall operations; organise service partners and oversee key deliveries in service, safety, security, and experience.
  • Lead for assigned attractions, guest engagement, and operational portfolios, developing continual improvement plans and championing related initiatives.
  • Drive new operational and experiential trials and projects.
  • Feedback management, stakeholder management, events planning.
Requirements

Candidates should have:

  • Experience in orchestrating multi-faceted operations in the attraction or hospitality sector.
  • Conversance in customer engagement, process improvement, and multi-stakeholder management.
  • Strong critical and analytical thinking, multi-tasking, and project management skills.
  • Quick-wittedness and ability to handle escalated issues, business disruption, and service recovery with composure.
  • Strong team leadership, able to command the shift and harness support from other business partners to achieve core operational targets and desired guest experience.
  • Good interpersonal, written, and verbal communication skills.
  • Able to work on rotating shifts, weekends, and public holidays.
  • Relevant working experience and empathy, positivity, and self-motivation.


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