Technical Support Professional

4 days ago


Lahore, Punjab, Pakistan TechSea Full time

Job Description:

TechSea is an innovative SaaS-based company offering IT and career services globally. As a Help Desk Team Member, you will play a crucial role in delivering exceptional customer experiences.

Your Key Objectives:

  • Solve customer inquiries and complaints in a professional manner.
  • Resolve issues promptly and effectively to achieve high customer satisfaction.
  • Respond to support tickets efficiently.
  • Build strong relationships with customers through proactive problem-solving.
  • Process Reverse Recruiting and Resume Writing orders.
  • Foster engagement with unresponsive customers.
  • Address refunds and order issues effectively.
  • Ensure accurate refund tracking records.
  • Contribute to dispute resolution and minimize refund requests.
  • Compile case reports and summaries.
  • Coordinate activities with internal teams.
  • Update customer information accurately.

Why You'll Thrive Here:

  • Competitive salary and benefits.
  • Opportunities for career growth.
  • Diverse team environment.
  • Support for work-life balance.
  • Professional development programs.

About TechSea:

We're a fast-growing company dedicated to delivering top-notch services to our customers worldwide.



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