
Technical Support Professional
4 days ago
Job Description:
TechSea is an innovative SaaS-based company offering IT and career services globally. As a Help Desk Team Member, you will play a crucial role in delivering exceptional customer experiences.
Your Key Objectives:
- Solve customer inquiries and complaints in a professional manner.
- Resolve issues promptly and effectively to achieve high customer satisfaction.
- Respond to support tickets efficiently.
- Build strong relationships with customers through proactive problem-solving.
- Process Reverse Recruiting and Resume Writing orders.
- Foster engagement with unresponsive customers.
- Address refunds and order issues effectively.
- Ensure accurate refund tracking records.
- Contribute to dispute resolution and minimize refund requests.
- Compile case reports and summaries.
- Coordinate activities with internal teams.
- Update customer information accurately.
Why You'll Thrive Here:
- Competitive salary and benefits.
- Opportunities for career growth.
- Diverse team environment.
- Support for work-life balance.
- Professional development programs.
About TechSea:
We're a fast-growing company dedicated to delivering top-notch services to our customers worldwide.
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