Customer Experience Specialist

21 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

Customer Service Representative Job Description

  • We are looking for a talented customer service representative to join our team and provide world-class customer experiences.
  • This role involves working closely with customers to understand their needs and deliver tailored solutions.
  • As a customer service representative, you will be responsible for responding to customer inquiries, resolving issues, and escalating complex cases to senior colleagues or managers when necessary.

Responsibilities

  1. To handle customer inquiries via phone, email, or chat in a friendly and professional manner.
  2. To troubleshoot and resolve technical issues with customers, providing step-by-step instructions as needed.
  3. To maintain accurate records of customer interactions and resolve any resulting discrepancies.

Requirements

  • A bachelor's degree or Diploma in Administration or a related field is required.
  • Fresh graduates are welcome to apply.
  • Excellent communication skills, both written and verbal, are essential for success in this role.
  • The ability to lead and motivate a team is crucial.
  • Proficiency in CRM systems is necessary for efficient customer management.
  • Knowledge of mediation and conflict resolution techniques would be beneficial in managing complex customer issues.


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