Customer Service Opportunity
7 hours ago
We are seeking skilled customer service representatives to join our team and manage customer queries and complaints.
Key Responsibilities:- Manage high volumes of incoming calls and emails
- Identify and assess customers' needs to achieve satisfaction
- Build long-term relationships with customers through open and effective communication
- Provide accurate and reliable information by utilizing the right methods and tools
- Meet sales targets and performance metrics
- Handle customer complaints, provide solutions and alternatives within time limits; follow up to ensure resolution
- Record customer interactions, process accounts, and maintain documentation
- Bachelor's degree or equivalent
- Excellent spoken and written communication skills
- Previous experience in customer support or a related field is preferred
- Strong phone handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt to different characters
- Ability to multitask, prioritize, and manage time effectively
The work schedule includes three shifts: morning, afternoon, and evening.
English fluency and a calm demeanor are required for this role. A bachelor's degree or higher education is preferred.
Why Work with Us?We offer a supportive work environment, opportunities for growth and development, and a competitive benefits package.
LocationThis job opportunity is located in Lahore, Pakistan.
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