Customer Service Representative Job Description
2 days ago
We are seeking an experienced Customer Service Representative to join our team. The ideal candidate will have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer complaints and issues effectively.
In this role, you will be responsible for providing exceptional customer support and ensuring the satisfaction and success of our valued customers. You will work closely with our team to identify areas for improvement and suggest solutions to enhance our customer service experience.
Your responsibilities will include:
- Responding to customer inquiries via chat and call, providing accurate and helpful information in a timely manner.
- Resolving customer complaints and issues, working to find effective solutions while maintaining a positive and empathetic attitude.
- Meeting and exceeding customer satisfaction targets, including first response time, resolution rate, and customer satisfaction scores.
To succeed in this role, you will require:
- At least 1 year of experience in a customer-facing role, with a strong emphasis on customer service and communication skills.
- Excellent written and verbal communication skills, with the ability to convey information clearly and concisely.
- Familiarity with freelancing platforms, especially Fiverr.
- Graphic designing knowledge is a plus.
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