
Senior Medical Collections Manager
3 days ago
We are seeking a highly experienced Director of Medical Accounts Receivable to join our team.
The successful candidate will have 8-15 years of experience in medical billing and collection, with a proven track record of success in managing teams and improving department results.
Responsibilities include establishing an efficient medical billing team, overseeing all activity through month-end closing and reporting, and conducting thorough research and analysis of customer accounts to identify trends and areas for improvement.
A strong understanding of MS Office, particularly Excel, is also required.
The ideal candidate will possess a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask, and excellent communication skills both in writing and over the phone.
Key Responsibilities:- Establish and manage an efficient medical billing team to ensure accurate and timely processing of claims
- Oversee all activity through month-end closing and reporting to ensure accurate and up-to-date information
- Conduct thorough research and analysis of customer accounts to identify trends and areas for improvement
- Maintain accurate and up-to-date aging reports to ensure timely payments
- Interact with customers to resolve outstanding issues and provide exceptional customer service
- Perform account reconciliations and investigate discrepancies
- Monitor customer account details for non-payments, delayed payments, and other irregularities
- Research and resolve payment discrepancies to prevent financial losses
- Review medical billing aging to ensure compliance with regulatory standards
- Maintain accurate records and files for accounts receivable customers
- Investigate and resolve customer queries and concerns in a timely and professional manner
- Develop and implement effective strategies to improve department results and efficiency
- Communicate with customers via various channels, including phone, email, mail, and in-person meetings
· Proven expertise in medical billing and collection
· Strong leadership and management skills
· General bookkeeping procedures knowledge
· General accounting principles knowledge
· Proficiency in relevant computer software
· Regulatory standards and compliance requirements knowledge
· Attention to detail and accuracy
· Excellent verbal and written communication skills
· Strong organizational skills
· Information management skills
· Problem analysis and problem-solving skills
· Stress tolerance
· Sense of urgency
· Customer service skills
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