Global Customer Experience Agent

3 hours ago

Rawalpindi Cantonment, Pakistan beBeeCustomer Full time $45,000 - $55,000
Customer Support Specialist

We are seeking a highly skilled and customer-focused professional to join our global network as a Customer Support Specialist. This role is ideal for proactive problem-solvers with excellent communication skills who can work from anywhere in the world.

The primary responsibility of this position is to provide timely, accurate, and empathetic customer support across multiple channels (phone, email, chat, social media). Key responsibilities include addressing and resolving customer inquiries, concerns, and complaints professionally and efficiently, processing orders, returns, and exchanges accurately, documenting interactions thoroughly in the CRM system, escalating complex issues to internal teams with clear, actionable information, adhering to brand voice guidelines and quality standards in every interaction, collaborating across departments to enhance the customer experience and identify trends, and maintaining performance targets such as response time, resolution rate, and customer satisfaction (CSAT) scores.

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