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Support Team Member
21 hours ago
We are seeking a talented and motivated individual to join our team as a Support Team Member. As a key member of our support team, you will be responsible for providing exceptional service to our clients by answering their questions, addressing their concerns, and resolving their issues in a timely and professional manner.
This is an onsite night job at Johar Town Lahore. To be successful in this role, you should have excellent communication and interpersonal skills, be able to work well under pressure, and possess a strong understanding of our products and services.
Key Responsibilities:
- Handling client inquiries and resolving their issues in a timely and professional manner.
- Providing outstanding customer service and ensuring that clients feel supported and valued.
- Collaborating with other team members to achieve common goals and objectives.
- Staying informed about company policies and procedures, as well as industry developments and trends.
- Identifying opportunities to upsell or cross-sell products or services.
- Participating in training and other learning opportunities to enhance knowledge of the company and position.
- Complying with all company policies and procedures.
Necessary Qualifications:
- A high school diploma or equivalent.
- More education or experience may be preferred.
- Excellent customer service and communication skills.
- Knowledge of company products and services.
- Proficiency with computer applications, particularly CRM software.
- Capacity to function effectively in a fast-paced environment.
- Effective time management and decision-making skills.
- Flexibility and accountability.
- Different language fluency may be desired.
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