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Hospitality Services Leader

3 weeks ago

Islamabad, Islamabad, Pakistan Marcopolo Resorts & Tours Full time
Job Overview:

Marcopolo Resorts & Tours, a leading hospitality destination in the northern area, is seeking an experienced Hospitality Manager with a focus on delivering exceptional customer experiences.

Main Responsibilities
  1. Operations Oversight: Ensure seamless daily operations, maintaining high standards of service and guest satisfaction.
  2. Team Leadership: Manage staff and coordinate training programs to enhance team performance and efficiency.
  3. Policies and Procedures: Develop and implement effective hospitality policies and procedures to drive business growth.
  4. Customer Engagement: Handle guest inquiries, feedback, and complaints with professionalism and empathy.
  5. Financial Management: Monitor financial performance and assist in budgeting and forecasting to drive business success.
  6. Marketing Collaboration: Collaborate with marketing teams to promote our services and special offers, driving revenue growth.
Key Skills and Qualifications
  1. Strong Leadership: Proven leadership and team management abilities, driving high-performing teams.
  2. Excellent Communication: Excellent communication and interpersonal skills, building strong relationships with guests and colleagues.
  3. Technical Proficiency: Proficiency in accounting software and basic financial principles, driving accurate financial management.
  4. Multitasking: Ability to multitask and work in a fast-paced environment, prioritizing tasks and meeting deadlines.