Digital Solutions Consultant
4 days ago
Key Responsibilities:
The role involves conducting in-depth analyses of clients' digital processes and systems, including customer ticketing systems, omnichannel technologies (e.g. Zendesk, CXONE), CRM & Customer Billing platforms.
- Business Analysis:
- Identify gaps and inefficiencies in current processes and develop comprehensive business requirements for digital projects.
- Capture and manage user stories using Jira.
- Process documentation and identification of key dependencies.
- Stakeholder Engagement:
- Foster collaboration with clients, stakeholders, and cross-functional teams to gather and document requirements.
- Facilitate workshops and meetings to elicit business needs and priorities.
- Solution Design:
- Work closely with the technical team to design and develop digital solutions that meet business needs.
- Create process models, wireframes, and prototypes to illustrate proposed solutions when required.
- Project Management:
- Assist in the planning, coordination, and execution of digital transformation projects.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Ensure timely delivery of projects within scope and budget.
- Data Analysis:
- Analyze data to provide actionable insights and recommendations for decision-making.
- Develop and maintain dashboards reports and visualizations to track key performance indicators.
- Change Management Initiatives:
- Support clients in managing change related to digital transformation.
- Develop training materials and conduct training sessions for end-users.
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