
Strategic Team Leader
2 days ago
Job Overview
We are seeking a highly skilled and experienced leader to join our team as a Strategic Team Leader.
Key Responsibilities:- Team Management: Lead a high-performing team of professionals, providing guidance, mentorship, and coaching to ensure exceptional results.
- Meter Reading Plans: Develop and implement monthly meter reading plans for domestic, industrial, and commercial consumers across various billing zones, ensuring accuracy and efficiency.
- Error Reduction: Analyze and reduce errors, disputed cases, and un-billed cases, improving overall customer satisfaction.
- Billing Process Analysis: Conduct thorough analysis of the billing process, identifying areas for improvement and implementing strategies to enhance revenue realization.
- UFG Reduction Strategies: Develop and implement effective UFG reduction strategies, including negative pressures, tempering/PUG/slow meter adjustments, and leftover cases analysis.
- Gas Reconciliation: Oversee GIDC collection and reconciliation, tariff and tax matters, RLNG blended rates, customer classification, and defaulter issues.
- Customer Service: Provide exceptional customer service, resolving queries efficiently and handling PMDU, Ombudsman, Court, and OGRA matters.
- Business Development: Develop comprehensive strategies for UFG reduction and increase SBU sales, driving business growth and revenue expansion.
- Internal Control: Act as an internal quality control check, overseeing internal and external audits of the section.
- Presentation and Reporting: Present billing and UFG activities to senior management and respond to OGRA queries regarding disputed gas theft cases and billing matters.
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