Senior L&D Program Manager
3 days ago
We are committed to diversity in our workforce and are proud to be an Equal Opportunity Employer. Our mission is to increase economic freedom in the world, and we believe that everyone deserves equal opportunities regardless of their background.
To achieve our mission, we are seeking a highly skilled individual to join our Customer Experience Learning & Development team as a Senior Deployment Specialist. This role is ideal for someone who is passionate about our mission and believes in the power of crypto and blockchain technology to update the financial system.
The ideal candidate will have 3+ years of experience in L&D, Training Coordination, or Project Management within a Customer Experience (CX) or Operations environment. They will have a proven track record of successfully managing complex tasks and delivering high-quality results within deadlines.
Responsibilities:- Manage all training deployment and evaluation logistics for new hire onboarding and cross-skilling requests
- Coordinate Learner schedules with Workforce Management
- Coordinate Training Facilitator schedules with Workforce Management
This role requires full-time in-office presence, with approximately 25% travel to various Coinbase or BPO offices. The primary purpose of the travel is to support onsite instructor-led training, audit the delivery and management of classes by Training Facilitators using a standardized audit guide/rubric, and provide feedback directly.
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