Training Operations Manager
1 day ago
Coinbase is looking for a skilled Training Operations Manager to join our CX Learning & Development team. As a key member of our team, you will be responsible for managing the end-to-end training deployment process, ensuring seamless execution and maximum impact.
You will work closely with cross-functional partners to design, develop, and implement high-quality training programs that meet the needs of our customer support agents and analysts. Your expertise will be essential in identifying areas for improvement and developing strategies to enhance our training processes.
- Develop and maintain relationships with internal stakeholders to ensure alignment and effective collaboration.
- Analyze training data to identify trends and opportunities for improvement.
This role requires full-time in-office presence, with approximately 25% travel to various Coinbase or BPO offices. The primary purpose of the travel is to support onsite instructor-led training, audit the delivery and management of classes, and provide feedback directly.
Key qualifications for this role include:
- 3+ years of L&D, Training Coordination, or Project Management experience within a Customer Experience (CX), or Operations environment.
- Proven track record of successfully managing complex tasks and delivering high-quality results within deadlines.
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
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