Telecom Operations Manager

8 hours ago


Lahore, Punjab, Pakistan ibex Full time
Job Description

This is a key role within the Genesys Cloud team, responsible for delivering high-quality support to our customers. The successful candidate will be expected to work collaboratively with internal teams, develop strong technical skills, and maintain accurate documentation.

Responsibilities
  1. Deliver exceptional support to Genesys Cloud customers.
  2. Collaborate with internal teams to develop and implement process improvements.
  3. Develop and maintain accurate system documentation.
Requirements
  • Excellent communication and interpersonal skills.
  • Certification or training in Genesys Cloud.
  • Additional courses in Telephony/VoIP.


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