
Account Operations Specialist
1 week ago
About Motive
Motive is a leading provider of innovative solutions for the transportation and logistics industry. Our platform empowers safety, operations, and finance teams to manage their drivers, vehicles, equipment, and fleet-related spend in a single system.
We serve over 120,000 customers across various industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
The Role
As a Billing Specialist at Motive, you will be responsible for overseeing the billing process, researching and resolving billing inconsistencies and errors, analyzing billing documents for accuracy, creating invoices, reviewing and validating credits/refunds, and ensuring proper period cut off for month-end close procedures.
You will interact with internal departments to ensure timely handling and resolution of cases, assist our sales team in an operational capacity, and provide accurate and timely reporting.
Key Responsibilities
- Research and resolve billing inconsistencies and errors
- Analyze billing documents for accuracy and completeness
- Create invoices and customize billing
- Review and validate credits/refunds
- Ensure proper period cut off for month-end close procedures
- Provide accurate and timely reporting
Requirements
- 1-2 years of experience in a Billing or Billing-related role
- Independent self-starter and adaptable in a fast-paced environment
- Excellent communication skills (written and verbal)
- High level of attention to detail
- Ability to work well with ambiguity, solve problems, and think on your feet
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