Senior Representative

7 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Senior Representative - Call Center

This is a full-time position responsible for leading, motivating, and managing a team of customer service representatives.

Job Summary:

The successful candidate will be responsible for leading, motivating, and managing a team of customer service representatives. They will ensure that team members meet performance targets, follow company protocols, and provide exceptional customer service.

Key Responsibilities:
  • Team Management: Lead and manage a team of agents, providing guidance and support to achieve individual and team goals.
  • Performance Monitoring: Regularly evaluate and review agent performance, including call quality, sales targets, and customer satisfaction scores.
  • Training and Development: Provide coaching, feedback, and training to enhance agent skills and improve performance.
Required Skills & Qualifications:
  • Education: A bachelor's degree in business, communications, or a related field.
  • Experience: A minimum of 5 years experience working in a call center environment, with at least 2 years in a supervisory or leadership role.


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