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Voice Interaction Specialist
2 weeks ago
As a call center professional, you will play a crucial role in ensuring the quality and effectiveness of customer support operations.
You will be responsible for monitoring and evaluating customer interactions to assess agent performance, identify areas for improvement, and contribute to the overall enhancement of service delivery.
Listen to and evaluate recorded or live customer calls for quality and compliance. Assess agent performance based on predetermined criteria and company standards. Identify opportunities for process improvements and share best practices. Maintain accurate records of evaluations and performance metrics.
Job Requirements- Bachelor's degree; high school diploma or equivalent also considered.
- Previous experience in a call center environment or customer service role is preferred.
- Excellent communication and listening skills.
- Strong analytical and problem-solving abilities.
- Attention to detail and commitment to accuracy.
- Ability to provide constructive feedback and coaching.
- Familiarity with call center technologies and quality assurance practices an advantage.
About This Role
This position requires strong analytical and problem-solving skills, as well as excellent communication and listening skills. You should be able to work effectively in a team environment and maintain accurate records of evaluations and performance metrics. Prior experience in a call center environment or customer service role is preferred but not required.
