
Sales and Customer Experience Specialist
2 days ago
Pavago is a global recruiting partner committed to helping fast-growing companies scale by connecting them with exceptional talent worldwide. We're currently hiring on behalf of a performance-focused automotive client known for pushing the boundaries of aftermarket tuning and vehicle optimization.
This is an exciting opportunity for sales professionals who want to expand their knowledge in the automotive industry, specifically in high-performance vehicle modifications and upgrades.
Candidates will be working closely with customers to understand their needs and preferences, providing expert guidance on custom service quotes tailored to the customer's vehicle type, goals, and performance expectations.
Sales specialists will also be responsible for educating customers on tuning options, exhaust systems, and related upgrades with a focus on value, reliability, and results.
The ideal candidate will have a minimum 2 years of experience in automotive sales or aftermarket customer support and possess a solid understanding of performance parts, including ECU tuning, turbo upgrades, downpipes, exhausts, and intakes.
Proficiency in tools like Zoho CRM, Slack, Dialpad, and Wix (or similar platforms) is also essential. Excellent English communication skills (verbal and written); Spanish or Punjabi bonus.
A typical day involves reviewing leads and messages in the CRM, followed by engaging with customers, answering questions about the latest ECU tuning options or walking them through the benefits of upgrading to a high-flow downpipe.
Key responsibilities include sending quotes, scheduling dealer visits, following up on installations, and closing deals. The successful candidate will build lasting relationships by delivering an exceptional customer service experience rooted in shared automotive passion.
Responsibilities:- Handle inbound messages and follow-ups via call, SMS, and Facebook Messenger with prospective and existing customers.
- Offer expert guidance to help car enthusiasts understand upgrade options, tuning packages, and vehicle performance improvements.
- Minimum 2 years of experience in automotive sales or aftermarket customer support
- Solid understanding of performance parts: ECU tuning, turbo upgrades, downpipes, exhausts, and intakes
- Proficiency in tools like Zoho CRM, Slack, Dialpad, and Wix (or similar platforms)
- Excellent English communication skills (verbal and written); Spanish or Punjabi bonus
- Strong organizational and follow-up skills in a remote work environment
- Opportunity to expand your knowledge in the automotive industry
- Challenging role with opportunities for growth and development
- Collaborative and dynamic work environment
- Competitive compensation and benefits package
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