
Quality and Service Improvement Specialist
5 days ago
We are looking for an exceptional candidate who can lead Mozack's efforts in improving our service standards. This role demands expertise in software testing methodologies, strong analytical skills, and excellent communication skills.
The successful candidate will be responsible for driving change and implementing new processes to improve overall quality and customer satisfaction.
- Developing and implementing strategies for quality improvement
- Conducting thorough analysis of customer feedback and performance metrics
- Implementing quality control measures
- Collaborating with cross-functional teams to enhance customer experience
- Providing detailed reports and insights to management
- Leading the development and implementation of new business initiatives
- Analyzing data and developing actionable recommendations
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Service Assurance and Quality Expert
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Quality Assurance Specialist
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Business Process Improvement Specialist
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