
Performance Improvement Specialist
5 days ago
We are seeking an experienced Floor Manager to join our team at Call Café. As a seasoned professional, you will bring your expertise in call center operations to help us drive growth and excellence in our customer service team.
In this role, you will be responsible for leading a team of customer service representatives, providing coaching and support to help them improve their skills and achieve their goals. You will also be responsible for monitoring performance metrics, identifying areas for improvement, and implementing strategies to drive growth and excellence.
As a Floor Manager, you will have the opportunity to make a real impact on our business, driving results and improving processes to achieve our goals. If you are a motivated and ambitious individual who is passionate about delivering exceptional customer service, we would love to hear from you.
Requirements:- Minimum 3-5 years of experience in a call center environment, with at least 2 years in a supervisory or management role.
- Proven leadership skills, ability to manage teams and drive performance.
- Excellent communication and problem-solving skills, ability to motivate and influence others.
- Tech-savvy, familiarity with call center software, CRM systems, and reporting tools.
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