Surveillance Operations Manager

2 days ago

Karachi, Sindh, Pakistan beBeeSurveillance Full time 8,000,000 - 12,000,000

Job Title: Surveillance Operations Manager

Job Description:

The role of Surveillance Operations Manager involves overseeing the smooth functioning of surveillance operations across multiple regions. This includes system configurations, project planning, team coordination, and vendor management.

Key Responsibilities:
  • Configure and maintain NVRs, CCTV cameras, network switches, and routers to ensure seamless surveillance operations.
  • Develop BOQs, layouts, and equipment lists for new surveillance projects, ensuring optimal resource allocation.
  • Design surveillance layouts based on warehouse/building structure to identify red zones and low-priority areas, enhancing security compliance.
  • Conduct regular system health checks for equipment installed across warehouses, stations, hubs, and last-mile facilities nationwide, identifying areas for improvement.
  • Lead quarterly surveillance audits covering South, Central, and North regions, ensuring adherence to set standards.
  • Monitor daily attendance and performance of the surveillance team, providing guidance and support as needed.
  • Schedule technician visits based on site-specific requirements, optimizing resource utilization.
  • Address vendor queries and provide technical guidance aligned with the defined scope of work, ensuring timely resolution of issues.
  • Ensure stable ISP connectivity for uninterrupted live CCTV streaming in the Karachi surveillance control room, maintaining high-quality video feeds.
  • Manage all Purchase Requisitions (PRs) related to surveillance equipment and services, streamlining procurement processes.
  • Conduct briefings with stakeholders to explain BOQs and layouts, enhancing visibility and security compliance.
  • Oversee daily system health reports and KPI tracking from day and night shift surveillance officers, making data-driven decisions.
  • Diagnose, troubleshoot, and repair systems as required, including connector making and physical tasks such as height work, maintaining a safe working environment.
  • Transport necessary tools, equipment, and supplies to ensure job site readiness, ensuring prompt response to operational needs.
Required Skills and Qualifications:

To excel in this role, you will need:

  • A Bachelor's degree in Information Technology, Computer Science, Electronics, or a related field.
  • 2-4 years of experience in CCTV / surveillance operations or security surveillance.
  • Minimum 1–2 years of team leadership or supervisory experience in a technical/security environment.
  • Strong knowledge of CCTV systems, including IP cameras, analog cameras, NVRs.
  • Proficiency in configuring and troubleshooting network switches, routers, and POE systems.
  • Experience with surveillance software (e.g., Smart PSS / IMOU Life).
  • Understanding of LAN/WAN, IP addressing, and remote access technologies.
  • Familiarity with UPS systems, power backups, and fiber/UTP cabling.
  • Ability to read and design layouts, BOQs, and equipment placement plans.
  • Hands-on experience in system health checks, diagnostics, and preventive maintenance.

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