Director of Customer Engagement

2 days ago

Islamabad, Islamabad, Pakistan beBeeCustomer Full time $150,000 - $200,000

About our company:

We re-imagine the telco industry with our innovative SaaS platform, empowering operators worldwide to effortlessly launch digital brands or refresh existing ones.

Our organization operates multiple businesses, including a wholly-owned digital lifestyle brand, and a global provider of Communications Platform-as-a-Service (CPaaS) solutions.

About This Role:

We are seeking a visionary leader to architect and lead our enterprise-wide customer experience strategy, transforming NPS into a business-critical performance metric and accelerating AI-enabled service innovation.

This role reports directly to the Head of Customer Happiness, shaping the future of customer experience across all markets and touchpoints, embedding CX as a key competitive advantage and a north star for the organization.

Key Responsibilities:
  • Own and drive the global NPS strategy, transforming insights into strategic action across Product, Tech, Growth, Market Operations, and beyond.
  • Lead the design and execution of end-to-end customer listening programs covering transactional, relational, and journey-based feedback.
  • Synthesize customer feedback, behavioral trends, and market data into high-level insights and strategic priorities that drive product, policy, and operational change.
Requirements:
  • 8–12 years of experience in Customer Experience, Strategy, Service Excellence, or Customer Operations with leadership exposure across geographies.
  • Proven track record in building and scaling customer insights programs (NPS, CSAT, VoC) that directly influence product, service, and strategic outcomes.
  • Deep understanding of AI, automation, and digital service technologies with hands-on experience delivering tech-enabled CX transformation.

The ideal candidate will be a passionate advocate for customers and a champion of operational excellence. Prior experience with Zendesk, Freshdesk, or enterprise CRM/CX tools is a strong advantage.

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