Director of Customer Success

7 hours ago

Islamabad, Islamabad, Pakistan beBeeCustomerExperience Full time 8,000,000 - 10,500,000
Job Title: Customer Experience Director

About us

We are a global technology company reimagining the telco industry with our innovative SaaS platform, empowering operators worldwide to launch digital brands or refresh existing ones.

We have a presence in 14 countries and 6 continents, partnering with leading operators including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel.

  • Circles.Life: A digital lifestyle brand based in Singapore, powered by our SaaS platform and pioneering go-to-market strategies.
  • Jetpac: Specializing in travel tech solutions, providing seamless eSIM roaming for over 200 destinations.

We are backed by renowned investors, including Peak XV Partners, Warburg Pincus, Founders Fund, and EDBI.

We seek a Customer Experience Director who will lead strategic business improvement processes, policies, and procedures. Key responsibilities include:

  • Collaborating with regions to plan and implement process improvements.
  • Driving in-country process improvement initiatives to enhance customer experience.
  • Leading end-to-end customer lifecycle experience, including process re-engineering and innovating service models.
  • Fostering good working relationships within the team and leaders across organizations.
  • Optimizing contracts, performance, digital tools, and risk management processes through digitization and innovation.

This role offers a unique opportunity to shape the telecommunications industry and work with a passionate team in a vibrant environment.

To succeed, you require at least 10+ years of management experience in Customer Experience and Operations, with a focus on digital industries.

Key qualifications include excellent decision-making and influential skills, as well as excellent planning, strategy, and execution skills.

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