Genesys Cloud WFM Support Specialist

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Genesys Cloud WFM Support Specialist

This position requires a self-starter with a proactive and collaborative approach. The ideal candidate will have experience in supporting Genesys Cloud WFM and possess strong analytical skills.

Key Responsibilities
  • Troubleshoot and resolve software bugs, performance issues, and integration problems related to Scheduling, Forecasting, and Adherence.
  • Generate and deliver Monthly WFM Support Summary Reports and Incident Reports including Root Cause Analyses.

 

Requirements
  • 4 to 6 years of experience specifically supporting Genesys Cloud WFM.
  • Advanced troubleshooting and technical support skills.
  • Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.

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