Genesys Cloud Workforce Management Technical Support Specialist

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Description

This role is responsible for ensuring the stability, integrity, and optimal performance of the Genesys Cloud Workforce Management system.

  • Provide day-to-day technical support to Genesys Cloud WFM users.
  • Work cross-functionally with WFM teams and technical departments to resolve WFM-related issues and implement enhancements.
  • Troubleshoot and resolve software bugs, performance issues, and integration problems related to Scheduling, Forecasting, and Adherence.
  • Maintain accuracy and consistency in data inputs/outputs from the WFM platform.
  • Conduct regular audits on BU and MU setups, feeds, adherence metrics, mapping, and skilling configurations.
  • Assist end-users with inquiries, tickets, and training related to WFM systems.
  • Maintain updated documentation for system configurations and processes.
Responsibilities

The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.

We are seeking a detail-oriented and technically skilled individual to join our team.

Requirements
  • Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
  • Prior experience in a Workforce Management team is preferred.
  • Advanced troubleshooting and technical support skills.
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
  • High attention to detail, with strong planning and organizational skills.
  • Ability to independently manage tasks and take ownership from initiation to completion.
  • Skilled in creating documentation and process guides.
Preferred Attributes
  • Self-starter with a proactive and collaborative approach.
  • Comfortable in a dynamic, fast-paced support environment.
  • Ability to multitask and prioritize effectively.

  • Genesys Cloud WFM System Performance Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Genesys Cloud WFM Technical Support SpecialistWe are seeking a detail-oriented and technically skilled professional to join our team as a Genesys Cloud Workforce Management (WFM) Technical Support Specialist.About the RoleThis role is responsible for ensuring the stability, integrity, and optimal performance of the Genesys Cloud Workforce Management system....

  • Genesys Cloud Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job OverviewWe are seeking a detail-oriented and technically skilled professional to ensure the stability, integrity, and optimal performance of the Genesys Cloud Workforce Management (WFM) system. This role requires strong communication skills, a proactive mindset, and the ability to troubleshoot and resolve technical issues efficiently.Main...

  • Genesys WFM Technical Support

    3 weeks ago

    Lahore, Punjab, Pakistan ibex Full time

    Join to apply for the Genesys WFM Technical Support role at ibex.We are seeking a detail-oriented and technically skilled Genesys WFM Technical Support professional to join our team. This role is responsible for ensuring the stability, integrity, and optimal performance of the Genesys Cloud Workforce Management (WFM) system. You will support users across the...

  • Genesys Cloud WFM Support Specialist

    6 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Genesys Cloud WFM Support SpecialistThis position requires a self-starter with a proactive and collaborative approach. The ideal candidate will have experience in supporting Genesys Cloud WFM and possess strong analytical skills.Key ResponsibilitiesTroubleshoot and resolve software bugs, performance issues, and integration problems related to Scheduling,...

  • Senior Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    **Senior Technical Support Specialist - Genesys WFM**We are seeking an experienced senior technical support specialist to join our team and provide expert-level technical support to our Genesys Cloud Workforce Management (WFM) users. This role involves troubleshooting complex software issues, collaborating with technical teams, and ensuring the stability and...

  • Genesys WFM Sr. Technical Support

    3 weeks ago

    Lahore, Punjab, Pakistan ibex Full time

    Join to apply for the Genesys WFM Sr. Technical Support role at ibex.We are seeking a detail-oriented, experienced, and technically skilled Senior Genesys WFM Technical Support professional to join our team. This role is responsible for ensuring the stability, integrity, and optimal performance of the Genesys Cloud Workforce Management (WFM) system. You will...

  • Genesys Cloud Workforce Management

    17 hours ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Genesys WFM Technical Support Specialist">About the Role:">

  • Genesys WFM Sr. Technical Support

    1 day ago

    Lahore, Punjab, Pakistan ibex Full time

    Assistant Manager HR | HRBP | Recruitment & OD | Analytics & Dashboards | WorkdayAbout the RoleWe are seeking a detail-oriented with Experience and technically skilled Senior Genesys WFM Technical Support professional to join our team. This role is responsible for ensuring the stability, integrity, and optimal performance of the Genesys Cloud Workforce...

  • Genesys WFM Operations Expert

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Genesys WFM Technical Support SpecialistThis is a critical support role that requires strong communication skills, a proactive mindset, and the ability to troubleshoot and resolve technical issues efficiently.Main ResponsibilitiesProvide day-to-day technical support to Genesys Cloud WFM users.Work cross-functionally with WFM teams and technical departments...

  • Senior Technical Support Role

    6 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Technical Support ProfessionalThis role is responsible for ensuring the stability, integrity, and optimal performance of the Genesys Cloud Workforce Management (WFM) system. The ideal candidate will be detail-oriented and technically skilled, with experience in supporting Genesys Cloud WFM.Key ResponsibilitiesWork cross-functionally with WFM teams and...