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Service Experience Manager
5 days ago
A key role in ensuring seamless and memorable guest experiences, our Service Experience Manager will be responsible for analyzing customer feedback and providing strategic direction to improve overall ratings.
Main Responsibilities:- Deliver Exceptional Guest Service: Provide flawless, upscale, professional, and high-class guest service experiences, exceeding expectations at all times.
- Analyze Customer Feedback: Conduct thorough analysis of customer feedback, identifying areas of improvement and developing strategies to enhance overall rating.
- Anticipate and Meet Guest Needs: Respond promptly to guests' needs, anticipating and meeting their unstated requirements.
- Resolve Guest Complaints: Actively listen to and resolve guests' complaints in a timely and professional manner.
- Oversee Arrivals and Departures: Coordinate and manage the arrivals and departures of special guests (VIPs, SAs, etc.).
- Coordinate Staff Communication: Facilitate communication between guests and staff, ensuring complete service recovery.
- Promote Amenities: Promote all amenities, conveniences, and programs offered to enhance guest experience.
- Lead the Guest Relations Team: Direct, coach, and manage the guest relations team to ensure adherence to standards and operating procedures.
- Performance Appraisal: Appraise team performance and produce reports to track progress.
Familiarity with industry trends and proficiency in English are highly valued. A degree in hospitality management, business administration, or a related field is required.
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Service Management Software Specialist
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Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeAbout Us: At Joblogic Service Management Software, we take pride in being a pioneering force in the service management industry. With over 20 years of experience, we have developed a reputation for providing cutting-edge solutions that cater to the unique needs of our customers. Our team of experts works tirelessly to ensure that our software meets the...
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Associate Billing Service Representative
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Service Experience Associate
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Service Experience Representative
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Lahore, Punjab, Pakistan Nyn's 4 International Full timeAbout UsNyn's 4 International is a dynamic and growing real estate company seeking a talented Customer Service Specialist to join our team.This role requires strong interpersonal skills, attention to detail, and proficiency in Microsoft Office and social media management tools.Key Responsibilities:Provide exceptional customer service through phone, email,...
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Laravel Query Expert
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Expert in Laravel Development
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Lahore, Punjab, Pakistan HR Manager Full timeCompany Overview:We're seeking a skilled Laravel developer who can deliver high-quality solutions and collaborate effectively with our teams.Responsibilities:Develop and maintain complex Laravel applicationsOptimize database performance and manage scalabilityImprove application architecture and designParticipate in code reviews and provide...
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Healthcare Revenue Manager
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Travel Experience Manager
2 days ago
Lahore, Punjab, Pakistan Twice Too Travel Full timeTwice Too Travel UK offers bespoke travel experiences tailored to unique preferences, ensuring every journey is memorable and hassle-free. Our team of passionate travel experts provides exceptional customer service, managing travel arrangements and offering consulting services daily.Job OverviewThe Travel Consultant will work on-site in Lahore, providing...
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Customer Experience Manager
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Lahore, Punjab, Pakistan Prime System Solutions Full timeAre you a driven and results-oriented professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and helping clients achieve their business goals? We are seeking a Customer Experience Manager to join our team at Prime System Solutions.About the RoleLead the development and execution of customer experience...
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Senior Laravel Engineer
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Lahore, Punjab, Pakistan HR Manager Full timeJob Description:Laravel Developers with strong command of complex queries and query optimization techniques are sought after.Key Responsibilities:Design and implement efficient Laravel queriesOptimize database performance through query optimization techniquesEnhance Bootstrap design templatesPerform client-side calculations using jQuery and/or...
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Customer Experience Manager
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Lahore, Punjab, Pakistan PakWheels Full timeJob Description:We are seeking a Customer Experience Manager to play a key role in upholding our high standards of customer service. This individual will ensure every call reflects our commitment to excellence, collaborating closely with the Customer Support team to drive continuous enhancement of customer interactions.
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Customer Experience Manager
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Lahore, Punjab, Pakistan Ali Hajveri Traders Full timeJob OverviewWe are seeking a highly skilled Customer Experience Manager to join our team at Ali Hajveri Traders. This role is crucial in driving customer satisfaction and revenue growth through effective customer engagement and relationship-building strategies.Responsibilities:Design and implement customer-centric strategies to enhance overall customer...
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Onboarding Experience Manager
5 days ago
Lahore, Punjab, Pakistan Techloyce Full timeAbout Our Team: At Techloyce, we are a team of experienced consultants who adopt a holistic approach to empower organizations to achieve maximum business management efficiency. We deliver tailored ERP and CRM consulting services to businesses worldwide.We are seeking a skilled Project & Onboarding Associate to join our team and ensure a seamless onboarding...
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Customer Experience Manager
3 days ago
Lahore, Punjab, Pakistan ACE Money Transfer Full timeWe are seeking a highly experienced Customer Experience Manager to join our team at ACE Money Transfer. As a key member of our organization, you will play a crucial role in driving customer satisfaction, loyalty, and retention while identifying growth opportunities for the company.About the RoleThe successful candidate will be responsible for overseeing...
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Operations Manager Customer Experience
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Lahore, Punjab, Pakistan Mansha Brothers Full timeJob Description:Mansha Brothers is hiring a highly skilled professional to manage its customer service operations. The ideal candidate will have 5 years of experience in a relevant field, with a strong understanding of IT, Networking, and Security.Main Responsibilities:Manage customer relationships and resolve issues efficientlyDevelop and implement customer...
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Service Excellence Manager
5 days ago
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Customer Experience Manager
5 days ago
Lahore, Punjab, Pakistan Abacus BPO Full timeJob Role:We are looking for a Customer Experience Manager to join our team at Abacus BPO. As a key member of our contact center operations, you will play a critical role in ensuring that our customers receive exceptional service.The successful candidate will have excellent coordination skills, enabling them to engage and align team members with...
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Customer Experience Manager
5 days ago
Lahore, Punjab, Pakistan Usman Developments Full timeAbout UsUsman Developments is seeking a highly skilled Sales Specialist to join our team.Key ResponsibilitiesDrive sales growth and enhance customer experience.Develop and implement effective sales strategies.Build strong relationships with customers.Manage sales operations.Requirements and QualificationsBachelor's degree in Marketing, Business, or a related...
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IT Service Management Lead
5 days ago
Lahore, Punjab, Pakistan Virtual Force Inc. Full timeJob OverviewWe are seeking a highly skilled IT Service Management (ITSM) professional to lead our IT service management processes and practices at Virtual Force Inc. The ideal candidate will have extensive experience in managing ITSM processes in a medium to large-scale organization.About the RoleThe successful candidate will be responsible for optimizing...
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Brand Experience Manager
5 days ago
Lahore, Punjab, Pakistan Crib Full timeAs a Brand Experience Manager at Crib, you will be responsible for developing and executing our social media marketing strategy.Your Key ResponsibilitiesCreate and implement social media marketing campaigns to drive business results.Cultivate relationships with influencers and bloggers to promote our products and services.Develop and execute content...