Service Excellence Manager

5 days ago


Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full time
Service Excellence Manager

As a Service Excellence Manager at Futuro Digital Pvt. Ltd., you will play a key role in driving exceptional customer experiences, leading a team of customer service professionals, and developing strategies to improve service quality.

Key Responsibilities:
  • Manage a team of customer service representatives, focusing on delivering world-class service to clients.
  • Design and implement programs aimed at enhancing customer satisfaction and loyalty.
  • Monitor performance metrics, identifying areas for improvement and implementing corrective actions.
  • Collaborate with cross-functional teams to drive business growth and innovation.
  • Foster strong relationships with clients through proactive communication and issue resolution.
Requirements:
  • Significant experience in customer service leadership or management.
  • Educational background in a relevant field, such as business administration or marketing.
  • Excellent communication and interpersonal skills.
What We Offer:
  • A competitive monthly salary based on experience.
  • The chance to work with diverse international clients and gain expertise in customer service excellence.
  • A collaborative working environment and opportunities for professional development.
  • Potential for career advancement as we continue to grow our client base.


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