IT Support Specialist

2 days ago


Lahore, Punjab, Pakistan FAST NU Full time

As a Technical Support Engineer at FAST NU, you will play a crucial role in ensuring the smooth operation of our computer systems. Your primary responsibilities will include installing and configuring computer applications, monitoring and maintaining computer networks, configuring operating systems, resolving issues related to the network, prioritizing and managing workflow, diagnosing, troubleshooting, and resolving issues using customer input.

You will also design computer systems that meet specific requirements, learn and work with emerging technologies, act as the first point of contact for clients with issues concerning their computer systems and equipment, keep track of system issues and adhere to the agreed timeline until an issue is resolved, interact with clients via phone, email, or chats and provide concise written/verbal instructions, maintain procedural documents and reports, follow standard procedures to resolve issues by connecting them to relevant internal departments, and provide prompt, accurate feedback to customers.

The ideal candidate will possess strong telephone etiquette skills to ensure constructive, professional relationships with colleagues and customers, active listening and written communication follow-up skills, and a 'customer first' attitude in every step taken.



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